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Radway Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service: Radway Lodge is a residential care home that was providing personal and nursing care for up to 15 people aged 65 and over. 13 people lived there at the time of the inspection.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff knew about people’s life history, personal circumstances, their preferences, interests and communication needs.

People received person centred care from staff who developed positive, meaningful relationships with them. Radway Lodge provided a friendly, welcoming and peaceful environment for people and visitors.

People and relatives said the service was safe. Staff demonstrated an awareness of each person's safety and how to minimise risks for them. They were supported by staff with the skills and knowledge to meet their needs. Staff had regular training and felt confident in their role.

People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice.

People were encouraged to socialise and pursue their interests and hobbies, although some people said they would like to have more to do and wanted to go out more.

Care plans were detailed and up to date about people's individual needs and preferences.

People's concerns were listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service.

The service was well led. People, relatives and professionals gave us positive feedback about the quality of people's care. They said the registered manager was approachable, organised, and acted on feedback. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment with continuous improvements in response to findings.

Rating at last inspection: Good. (report published 16 November 2016)

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection. At this inspection, the service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see full report which is on the CQC website at www.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led

Details are in our Well-Led findings below.