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Archived: April Cottage Retirement Home Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 4 and 10 November 2015

During a routine inspection

We inspected the service on 4 November and 10 November

April Cottage Retirement Home provides accommodation for up to 12 older people. There were 11 people using the service on the day of our inspection.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe within the home. Risks were assessed and managed to protect them from harm.

Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.

People’s independence was promoted and choice making encouraged. People remained part of the wider community if they wished to and links with people important to them were maintained.

Most people had the capacity to make decisions about their care and the support they received. These people were involved and their opinions sort and respected. Where people required support to make decisions, the service did not follow the requirements of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). The registered manager and staff team were unclear of their role in ensuring best interest decisions were made for people.

The registered manager had assessed the care needs of people using the service. Staff had a clear understanding of their role and how to support people who used the service as individuals. Where people had more complex needs these were not always being met.

Staff knew people well and treated them with kindness and compassion. People enjoyed the meals provided and where they had dietary requirements, these were met. People were offered adequate drinks to maintain their health and wellbeing.

Systems were in place to monitor the health and wellbeing of people who used the service.

People’s health needs were met and when necessary, outside health professionals were contacted for support.

Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the registered manager and had faith that they would address issues if required. Relatives found the registered manager to be approachable.

Inspection carried out on 5, 6 August 2013

During a routine inspection

People told us that they felt involved in their care and support and we saw evidence in people's care plans that they were consulted regularly about their care. People also told us that the staff were "brilliant". "I would recommend this home. It is lovely here."

People had the equipment to support their independence and people using the service said they felt they had the equipment they needed to be safe.

We saw that the provider took steps to monitor the care and ensure that staff had the training they needed to maintain the high standards set by the provider. "I feel listened to and I know who to speak to if I have a problem." "This is a home from home."

People told us they knew who to speak to if they wanted to complain. "I would speak to Ian (the provider) or Gaynor (the manager) if I wanted to complain but I have nothing to complain about."

Inspection carried out on 3 September 2012

During a routine inspection

We spoke with four people using the service and they told us that they enjoyed living at the home and that staff were kind and helpful.

"My key worker sits with me and talks about what help I need".

"The carers are lovely and always ask me what help I need."

"They help me with my baths, which I always enjoy."

"They make sure I am safe."

"Everything is spotless here."

"I think the home is well maintained, I have never had a problem."

Inspection carried out on 27 January 2012

During a routine inspection

"They regularly ask my opinion about the service."

"They involve me in my care, my key worker talks to me about my care and she is very nice."

"I couldn't say anything other than I have been happy here during my stay."

"I feel safe with all the staff."

"It's like a big happy family here."

Reports under our old system of regulation (including those from before CQC was created)