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Archived: April Cottage Retirement Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 5, 6 August 2013
Date of Publication: 30 August 2013
Inspection Report published 30 August 2013 PDF


Inspection carried out on 5, 6 August 2013

During a routine inspection

People told us that they felt involved in their care and support and we saw evidence in people's care plans that they were consulted regularly about their care. People also told us that the staff were "brilliant". "I would recommend this home. It is lovely here."

People had the equipment to support their independence and people using the service said they felt they had the equipment they needed to be safe.

We saw that the provider took steps to monitor the care and ensure that staff had the training they needed to maintain the high standards set by the provider. "I feel listened to and I know who to speak to if I have a problem." "This is a home from home."

People told us they knew who to speak to if they wanted to complain. "I would speak to Ian (the provider) or Gaynor (the manager) if I wanted to complain but I have nothing to complain about."