You are here

Archived: April Cottage Retirement Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 27 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People using the service benefit from a service that is well run by effective management that look to minimise risk to people's health and welfare.

User experience

We spoke with six people using the service and three relatives they told us;

"They regularly ask my opinion about the service."

""They regularly ask me if I am happy with the service."

"I had a quality questionnaire recently."

"I have had at least two quality questionnaires whilst my relative has been here."

"We have regular meetings with the manager who checks if we want to change anything."

"I have never needed to complain but I know the provider would deal with it straight away."

Other evidence

We spoke with the provider about how he ensured the quality of the service was maintained, he showed us the results of a recent quality survey that looks at different aspects of the care and daily life within the home. He told us this was carried out at regular intervals amongst relatives and people who use the service.

We spoke with the manager who told us that there are weekly senior staff meetings that look at how the home is doing and if things need changing, they also hold regular team meetings as well as resident meetings. The provider told us about a result of a recent meeting, that more choices were put on at lunch and now they have four choices each lunch time. This was confirmed in discussion with people who use the service.

The manager told us "This is a small home we listen to residents all the time and respond promptly."

The manager also told us "We review Risk assessments monthly and look at falls as needed if someone falls we get the GP in, the provider risk assesses the building to make sure it is safe."

Staff told us that maintenance was carried out promptly and the home was always clean and tidy.

During our walk round the home we noticed that the home was very clean and fresh smelling and clearly well maintained with evidence of ongoing improvements with new bathrooms being put in. Visiting relatives also commented on the cleanliness and good maintenance of the home.