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Archived: April Cottage Retirement Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 27 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use this service are protected from abuse or the risk of abuse by clear policies and procedures as well as knowledgeable management and staff.

User experience

All six people using the service spoken with told us that they felt safe with the staff and that staff treated them with respect.

"I couldn't say anything other than I have been happy here during my stay."

"I feel safe with all the staff."

"I am happy living here the staff are very kind, always respectful."

"The staff are very thoughtful, I feel safe here."

Relatives told us;

"This home came on recommendation, my mind is at rest I think she is safe here."

"We couldn't have picked a better place."

"The staff are wonderful here."

Other evidence

We spoke with staff who told us that they had Mental Capacity Act Training and Deprivation of Liberty training but had not done safeguarding training. However in discussion with staff they had a clear understanding of what abuse was and were very clear about the standards expected from the provider in that he had a zero tolerance for any type of abuse and they knew he would escort them off the premises if they did anything wrong to the residents. All staff were aware of the whistle blowing policy and their duty of care to people using the service to report anything that may be thought to be abuse. This ensures that people using the service are safe and protected form abuse.

In discussion with the manager she told us all staff had to sign to say they had read the policies and procedures within the service and this included the whistle blowing policy, this ensures that all staff are kept aware of their responsibilities.

We spoke with the provider about safeguarding training and he agreed to arrange this training as soon as possible to ensure he was fully compliant with this outcome. However, as staff were so clear about their responsibilities and understood what abuse was we will not be creating a Compliance Action to meet this outcome.