You are here

All reports

Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 30 April 2013
Inspection Report published 30 April 2013 PDF | 77.11 KB

Overview

Inspection carried out on 26 March 2013

During a routine inspection

We met and spoke with five people resident in the home who told us that they were happy and liked living in 'Nower House'.

One person we spoke with commented, "If I want to relax in my own room, I do. I have the choice, but there is always plenty to do if I want to join in with what is going on. That suits me." Another person said that the staff were "always helpful, cheerful, and very kind."

Everyone we spoke with confirmed that they enjoyed their meals and had plenty to eat and drink. They all said they received the care and support they needed and felt safe at 'Nower House' because they could rely on the staff.

We saw that the communal areas of the home, such as the lounges and access corridors, were well maintained, appropriately lit and heated, and were free from odour. The people we spoke with all said 'Nower House' they were comfortable and liked their surroundings.

We saw that furnishings were in good condition and people said they liked the décor. The bedrooms we saw were clean, and each person had personalised their room with their belongings and had arranged their private space the way that suited them.