Cambuslodge UK Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People and their relatives told us they were involved in planning care which covered the support they needed including their physical, emotional, and social needs. Their care options were fully discussed with them, as part of the assessment process, and it was explained what they could and could not expect from the service. They were informed of any required adjustments to their care plans, and their consent was sought. A person told us, “Staff are very good and help me to go out quite a lot. I do aqua sessions in the local swimming pool."

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard (AIS). The standard was introduced to make sure people are given information in a way they can understand. The standard applies to all people with a disability, impairment or sensory loss andin some circumstances to their careers. People were enabled, by the processes to know how to access their health and care records and decide which personal information could be shared with other people. This included their family, care staff and healthcare professionals. People received information in a timely way that met best practice standards, legal requirements and was tailored to individual needs. People were provided with clear, and transparent information that followed consumer rights best practice, including contracts and charges. Information about people that was collected and shared met data protection legislation requirements. One person told us, “They [Staff] always let me know what is going on.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment, and support. Staff involved people in decisions about their care and told them what had changed as a result. The provider’s processes monitored if people received person centred care by regular daily face to face contact with them, spot and welfare check visits, and staff supervision sessions. This information was regularly reviewed, and changes made to the care provided to make a positive impact on people, and their lives. A person said, “They [Staff] encourage me to speak up and listen to what I say.”

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. There were systems and processes that protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel their experiences of discrimination, and inequality were listened to and acted upon to improve their and other people’s care. This meant they experienced equity in experience, and access.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.