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Craven Nursing Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 20 December 2019

About the service

Craven Nursing Home Limited is registered to provide personal and nursing care for up to 68 people, some of who were living with dementia. At the time of the inspection there were 52 people living at the service.

People’s experience of using this service and what we found

People were complimentary about the care they received. People told us they felt safe living at the service, and that staff were kind and caring. Relatives felt their loved ones were well looked after and safe living at the home.

Staff were aware of the processes for reporting concerns and the manager had fully investigated all of these. People received their medicines safely and on time. There were relevant risk assessments in place for people and the environment.

The home was clean and appropriately adapted to support people with a range of needs. Corridors and communal areas were wide to allow for wheelchair access, and the home was decorated nicely.

There were enough staff on duty to support people safely in line with their assessed needs. Staff were recruited safely.

Staff had completed all relevant training and, new staff received a comprehensive induction. Staff were supported through regular supervisions.

People were provided with a good choice of food and drinks. Staff were knowledgeable about people’s dietary requirements, likes and dislikes.

Care plans were written clearly to include key information about the support people required, these were evaluated regularly. People continued to receive support to maintain good health which included regular visits from health professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided end of life care to people, and there were various compliment cards received from relatives thanking staff for their support. We spoke with a professional who told us “End of life care is delivered well; the service holds a reputation for delivering good care”.

People were able to discuss any concerns or ideas they may have. The manager was accessible and continued to operate an open-door approach. Effective quality assurance systems were in place.

The registered manager positively led the service, there were ongoing improvements planned to enhance the services being delivered.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 December 2019

The service was well-led.

Details are in our well-led findings below.