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Inspection Summary


Overall summary & rating

Good

Updated 11 September 2019

About the service

Thornley Leazes Care is a residential care home providing personal care for up to 12 older people, some of whom had learning disabilities and others who lived with dementia. There were 12 people living at the service during the inspection. The service also operated a domiciliary care service out of the same building and they supported 19 people in the local community.

Thornley Leazes Care accommodates 12 people in a two-storey building. The service continued to work towards the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff followed infection control procedures. Overall medicines were managed well and the provider was reviewing paperwork in connection with this.

People continued to receive good care and were supported with kindness and compassion. Staff knew people well and provided support which met people’s needs and enabled them to take part in activities within the home and community in line with their preferences.

People felt safe and staff knew how to protect them from harm. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Various paperwork, particularly in the home care element of the service required some improvements to ensure it was always robust and up to date. Quality checks were in place and were in the process of being reviewed. We have made a recommendation in connection with these.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good overall (published 22 February 2017). Improvements were required in the well- led key question and this continued to be the case.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 September 2019

The service was not always well-led.

Details are in our well-led findings below.