During an assessment under our new approach
Date of assessment: 10 April to 27 June 2025.
Supported Living Services Uxbridge provides the regulated activity of personal care to people who live in their own homes but are provided with support for daily living (known as supported living). At the time of this assessment the provider was providing personal care and support to 5 people, in 5 separate properties, with mental health needs, learning disabilities and autistic.
We carried out this assessment because of concerns raised by the local authority for a person who used the service. The last rating for this service was requires improvement (report published 24 October 2022). This was because staff did not always follow the correct procedures for safe administration and recording of medicines and the provider’s audits had not identified these shortfalls. At this assessment, we found that sufficient improvements had been made, so the provider was no longer in breach of this regulation. However, there were still some areas that required further improvements. The overall rating for the service is good following this assessment.
Records about people’s medicines were not always clear or robust enough. However, people received their medicines as prescribed.
Staff did not always communicate clearly with external partners and this placed people at greater risk of inappropriate care.
We discussed areas of concern with the registered manager and they took action to address these following our feedback.
People received a safe service, were protected from abuse and neglect and had their human rights promoted. The service followed safe recruitment processes and there were enough staff deployed to support people in their individual supported living settings. Care and risk management plans were individual and met the needs of people using the service. Staff knew people well and understood how they liked to be supported. Management was approachable and staff felt supported in their roles. The provider sought feedback from people, relatives and staff and used this to develop the service. There were effective systems to monitor the quality of the service and to identify and drive improvements when required.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture.