• Care Home
  • Care home

Susan Day Residential Home

Overall: Good read more about inspection ratings

Runnacleave Road, Ilfracombe, Devon, EX34 8AQ (01271) 862528

Provided and run by:
The Trustees of Susan Day Old People's Home

Latest inspection summary

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Background to this inspection

Updated 5 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

South Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’

Notice of inspection:

The inspection was unannounced on the first day and announced on the second day.

What we did:

We reviewed information we had received about the service since the last inspection in August 2016. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

We used a number of different methods such as undertaking observations to help us understand people’s experiences of the service. As part of our observations we used the Short Observational Tool for Inspection (SOFI). SOFI is a way of observing care to help us understand the needs of people who could not talk with us.

During the inspection we spoke with seven people living at the service and one relative. We spoke with nine members of staff, including the registered manager, and chair of the trustees. After the inspection we viewed the service’s social media pages, which included information about people’s experience of living at South Lodge and their friends and family’s comments. We reviewed four people’s care and support records and two staff files. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, recruitment and training records, policies, audits and complaints. We received feedback from three visiting health care professionals.

Overall inspection


Updated 5 March 2019

About the service: South Lodge is a residential care home. It is known locally as Susan Day, after the person who gave the premises to the local people. It is overseen by volunteer trustees. The service provides accommodation and care to a maximum of 33 people. At the time of the inspection there were 32 people living at the service.

People’s experience of using this service: People had a good experience when living at South Lodge. They were encouraged to engage in how the service was run and to express their views freely, such as in relation to food and menu choices.

People received the care and support they needed, although staff were considered to be rushed at certain times.

Staff were skilled, experienced, knowledgeable and supported in their work.

People’s safety was fully promoted. All aspects of the service were under regular review.

People’s health and care needs were met and their care planned in detail with them.

There was effective leadership and a strong culture of promoting dignity and respect.

Activities were provided which people enjoyed and engaged with if they wished. Relationships were supported through visits and social media.

The service was very clean and fresh and the premises well maintained.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection: Good (30 August 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.