• Doctor
  • Independent doctor

Archived: Borough Chambers Limited

Keats House, 24-26 St Thomas Street, London, SE1 9RS (020) 7089 0610

Provided and run by:
Borough Chambers Limited

All Inspections

19 March 2013

During a routine inspection

People told us they were happy with the service they received and that they felt that they were involved in making choices and decisions about their treatment. One person said, 'My consultant makes me feel that my opinion matters.' People said that the reception staff were welcoming and friendly and their consultants treated them with dignity and respect.

People said they were well looked after and their treatment needs were fully met. They felt their treatment was explained to them in a way they understood. They were able to ask questions and express their views about their treatment which were listened to and respected. People told us that they were seen in private and felt that their privacy and dignity was respected. We saw that doors were closed during consultations.

People told us they felt safe when attending consultations and trusted their consultant's skills and knowledge. One person said, 'I trust my consultant immensely. I have been coming to see him for a long time and have developed a good rapport with him.'