Our current view of the service
Updated
12 January 2026
Date of assessment: 16 to 29 January 2026. Arun Lodge is a residential care home providing support to people with various health conditions including frailty, dementia and old age.
An open culture had been developed by the manager which shaped the nature of the environment, promoting feedback from people and staff provided opportunities for staff to develop their skills and improve people’s experiences. The manager worked closely with health professionals and external service to raise people’s wellbeing and facilitate positive outcomes for people.
People were supported in a safe clean environment by a staff team who had received training to fulfil their roles including safeguarding people from abuse, medication administration and equality and diversity alongside others.
People had their needs assessed before they moved into Arun Lodge with opportunities to visit the care home before deciding to receive care and support, regular reviews of people’s care meant they received support that changed alongside their needs. staff understood the importance of providing care with dignity and respect and knew to gain people’s consent before providing support. Staff had clear guidance to follow in people’s care plans and other important care documents containing information about people’s needs, wants and likes which were individualised.
A variety of activities were available for people to be involved in, including a gardening club, regular quizzes, chair exercises and singing alongside opportunities to practice their religious beliefs, such as holy communion on Sundays and other religious activities facilitated by staff and open to all non-dependant on if they were religious.
People received care from a kind staff team who knew their needs well and were passionate about providing quality support in a homely environment which was conducive to positive outcomes.
People's experience of the service
Updated
12 January 2026
People told us they felt cared for at Arun Lodge and were supported to maintain their independence whilst having risks reduced. A person said, “I can do the things I like to do for myself, but when I need help, they’re there for me.”
People were supported to access other health services promptly when they needed them. One person said, “If I don’t feel right, all I have to do is tell the staff and they contact the doctor for me. It’s all part of the service and they’re very good at it.”
People spoke about the way they were supported by kind caring staff. A person said, “They take the time to talk to me and make sure I’m ok, they’re just lovely people.” A professional said, “Whenever I visit people the interactions between the staff and people they are supporting are relaxed and friendly, the staff listen to guidance about people’s health care needs and follow it through which leads to better outcomes.” A relative said, “It’s always a welcoming environment, the staff are great with [loved one’s name].
People spoke positively about the food at Arun Lodge. One person said, “It’s all home cooked here and the chef asks me what I like.” Another person said, “There’s a good variety and it tastes healthy.”
Relatives of people being supported spoke about their involvement in their loved one’s care. One relative said, “I was involved in the assessment process, they asked lots of questions about what mum likes, the things she can do for herself and the support she needs.” Another relative said, “The manager and staff are great, if anything happens, they update me and keep me informed. I haven’t had any concerns, but when I needed to mention something, they listened and responded well.”
People spoke fondly about the variety and quality of the activities. A person said, “There’s normally something to get involved with going on, I like the quizzes and gardening club.” Another person said, “We have holy communion on a Sunday and a prayer group which one of the staff put on for us.”
People told us there were enough staff at the home to meet their needs who knew them well and provided care the way they wanted to receive it. One person said, “I do think there is enough staff, they never rush me.”