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Golden Hope Care Ltd

Overall: Good read more about inspection ratings

Percy Street, Swindon, SN2 2AZ 0333 433 0271

Provided and run by:
Golden Hope Care Ltd

All Inspections

During an assessment under our new approach

Date of assessment 19 June 2025 to 24 July 2025. This inspection was prompted due to concerns received about modern-day slavery. As a result, we undertook an inspection looking at 5 quality statements under the safe and well-led key questions.

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. There were systems to ensure people were safeguarded from abuse and staff understood how to safeguard people. The service followed the Right Support, Right Care, Right Culture guidance, such as by empowering people to understand their rights, providing an appropriate level of staff training, and ensuring community inclusion.

Staff were recruited safely and had completed a wide range of training relevant to their role. During the inspection we could not find evidence of modern-day slavery. Staff felt able to raise any concerns and felt they would be listened to. There were processes to support staff speaking up, including anonymous reporting. Staff felt supported in their role, and there was evidence of management supporting staff, such as driving staff to care visits. Staff were clear about their roles and responsibilities. However, we found policies did not always contain up to date information. Additionally, during the inspection, documents were not always readily available once requested.

22 February 2023

During a routine inspection

About the service

Golden Hope Care Ltd is a domiciliary care agency providing care to older people in their own homes in Swindon and the surrounding area. At the time of our inspection 1 person was receiving the regulated activity of personal care from the service. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

This person was protected from abuse and harm. A staff member demonstrated they knew how to report any concerns relating to people’s safety and the service had systems to report and investigate concerns. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. The staff member understood the risks to people and delivered safe care in accordance with people's support plans.

There were sufficient staff deployed to keep people safe and meet their needs. The registered manager and a member of staff completed care visits. Two newly recruited staff were completing their training. A relative told us staff were punctual and the person had not experienced a missed visit. The service aimed to ensure only suitable staff were selected to work with vulnerable people, and checks were carried out to allow safe recruitment decisions to be made.

The staff received an induction and training to enable them to meet people's needs effectively. We saw that supervision meetings and spot checks were scheduled for staff who told us they felt supported by the registered manager to perform their role. The person was supported to have maximum choice and control of their life and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.

The person's care plan was person-centred and focused on what was important to them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 18 May 2021, and this is their first inspection.

Why we inspected

This was a planned inspection for a newly registered service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.