You are here

The Homestead (Crowthorne) Limited Good

We are carrying out checks at The Homestead (Crowthorne) Limited. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 13 May 2016

This was an unannounced inspection which took place on 12 April 2016.

The Homestead (Crowthorne) Limited is registered to provide care (without nursing) for up to 23 people. There were 19 people resident on the day of the visit, one person was in hospital. The service has one double room which is only used for two people in the event of a couple or friends wishing to share. The house offers accommodation over three floors. The first and second floors are accessed via a lift. The shared areas within the service offer adequate space and suit the needs and wishes of people who live in the home.

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People, visitors to the service and staff were kept as safe as possible by a staff and management team who took safety seriously. They were trained in the safeguarding of vulnerable adults and health and safety. The manager and staff were able to describe their responsibilities and methods for keeping people safe from all forms of abuse and harm.

People received safe care because there were enough staff who were effectively deployed at all times. The management team followed a robust recruitment procedure to ensure, as far as possible, that staff employed were suitable and safe to work with vulnerable people. People were given their medicines in the right amounts at the right times by properly trained staff.

People’s human and civil rights were protected. The staff team understood the relevance of the Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS) and consent issues which related to the people in their care. The Mental Capacity Act 2005 legislation provides a legal framework that sets out how to act to support people who do not have capacity to make a specific decision. DoLS provides a lawful way to deprive someone of their liberty, provided it is in their own best interests or is necessary to keep them from harm. The staff team took any necessary action to uphold people’s rights and the registered manager made the appropriate DoLS referrals to the Local Authority.

People’s health and well-being needs were met by well supported and trained staff. People were helped to acquire healthcare from appropriate professionals, as necessary. Staff were trained in all relevant areas, so that they could meet the variety and diversity of needs presented by the people in their care.

The service provided person centred care which recognised and met people’s individual needs. Staff built strong relationships with people and were knowledgeable about and knew how to meet people’s needs. Staff respected people’s views and opinions and encouraged them to make decisions and choices. People were treated with kindness, dignity and respect at all times.

People benefitted from a well-managed service. Meeting people’s needs was the priority for the staff team. The registered manager was described by staff as very supportive and approachable. The service had ways of making sure they maintained and improved the quality of care provided. Improvements had been made as a result of quality checks and listening to the views of people, other professionals, people’s relatives and the staff team.

Inspection areas

Safe

Good

Updated 13 May 2016

The service was safe.

Staff kept people safe and protected them from any type of harm or abuse.

Any risks were identified and managed to make sure that people and others were as safe as possible.

Medicines were given to people by staff who had been by trained and tested to make sure they knew how to give them safely.

There were enough staff to make sure people were cared for safely.

Staff were checked to make sure they were safe and suitable before they were allowed to work with people.

Effective

Good

Updated 13 May 2016

The service was effective.

People were supported by staff who had been trained to meet their needs effectively.

Staff helped people to stay healthy and happy, for as long as possible.

Staff upheld people’s human and legal rights. They encouraged and supported people to make as many decisions for themselves as they could.

Caring

Good

Updated 13 May 2016

The service was caring.

People were treated with kindness, respect and dignity at all times. Staff always interacted positively and patiently, with people.

People were helped to be as independent as they were able to be for as long as possible.

Staff developed strong, positive relationships with people and their families

Responsive

Good

Updated 13 May 2016

The service was responsive.

People’s needs were responded to quickly by the care staff. They listened to people with regard to their daily choices and acted on their wishes.

People were helped to stay in contact with their families, friends and others who were important to them.

People were cared for in the way that suited them best.

People had a variety of activities they could choose to participate in. These were being improved by the new activity co-ordinator.

Well-led

Good

Updated 13 May 2016

The service was well-led.

The registered manager was highly thought of and made sure that staff displayed the behaviours and attitudes expected of them. People told us the registered manager had improved the care that the service offered since her appointment.

The service regularly checked it was giving good care to people. Changes to make things better for people who live in the home had been made.

The service had developed good working relationships with other professionals and worked co-operatively with them.