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Inspection Summary


Overall summary & rating

Good

Updated 13 February 2020

About the service

Rosemount is a residential care home providing personal care to 16 people aged 65 and over at the time of the inspection. Nursing care is not provided. The service can support up to 16 people.

People’s experience of using this service and what we found

People felt safe and secure living in the home. People and their relatives were very happy with the service and had good relationships with staff members.

There were enough staff to meet people's needs. Medicines were managed effectively. Staff followed infection prevention and control guidelines. The premises were well maintained, clean and tidy. There was a warm and welcoming atmosphere.

People were supported by kind and caring staff. People and relatives said the quality of care was excellent as people were treated with respect and valued as individuals. Relatives told us people received person-centred care which improved their wellbeing. Professionals gave us good feedback about the service.

The registered manager had nurtured a culture where people were placed first; this was evident in the way staff supported people. Staff had given up their free time to participate in a bag packing day at a local shop which raised over £1000 for the residents’ fund. Staff spoke about people who used the service with great affection and respect, like they were family.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care that was responsive to their needs and preferences. Staff knew people's needs well. People and relatives knew how to raise concerns but nobody we spoke with had any. There were a wide range of activities for people to enjoy both inside the home and in the local community.

People and relatives felt the service was well managed. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service via meetings and surveys. Staff were involved in the ongoing development and improvement of the service through regular meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 February 2020

The service was well-led.

Details are in our well-led findings below.