You are here

Inspection Summary


Overall summary & rating

Good

Updated 7 November 2018

Bailiffgate is a care home that provides accommodation and personal care for a maximum of 11 people with a learning impairment. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection. Bailiffgate accommodated eight people at the time of the inspection. The service operates from one large house.

Plans were in place for the care service to adapt and to be developed and designed in line with the values that underpin the Registering the Right Support guidance. The model of care proposed from 2015 and 2016 guidance that people with learning disabilities and/or autism spectrum disorder which proposed smaller community based housing. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.

At our last inspection in September 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

.

At this inspection we found the service remained good.

The atmosphere was welcoming and the building was well-maintained with a good standard of hygiene. A professional commented, "The manager and team are welcoming and professional and enable effective assessment and support planning with people."

Staff were kind and caring and had developed good relationships with people using the service. People were comfortable in the presence of staff. Relatives confirmed the staff were caring and looked after people very well.

People told us they were safe and were well cared for. Several people commented, "I love living here." Staff knew about safeguarding vulnerable adults procedures. There were enough staff available to provide individual care and support to each person. Staff upheld people's human rights and treated everyone with great respect and dignity.

Staff were well supported due to regular supervision, annual appraisals and a robust induction programme, which developed their understanding of people and their routines. Staff also received a wide range of specialised training to ensure they could support people safely and carry out their roles effectively.

Staff were skilled and knowledgeable and they were committed to making a positive difference to each person. There was clear evidence of collaborative working and excellent communication with other professionals in order to help people progress and become more independent.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Staff knew the needs of the people they supported to provide individual care and records reflected the care provided. Arrangements for managing people’s medicines were safe.

Staff were well supported by the registered manager and senior management team. The registered manager had a clear vision for the service and its development. They were enthusiastic and believed strongly in the ethos.

People had food and drink to meet their needs. They were provided with opportunities to follow their interests and hobbies and they were introduced to new activities. They were all supported to contribute and to be part of the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Information was accessible and made available in a format that helped people to understand.

There was regular consult

Inspection areas

Safe

Good

Updated 7 November 2018

The service remains good.

Effective

Good

Updated 7 November 2018

The service remains good.

Caring

Good

Updated 7 November 2018

The service remains good.

Responsive

Good

Updated 7 November 2018

The service remains good.

Well-led

Good

Updated 7 November 2018

The service remains good.