You are here

All reports

Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 24 October 2012
Inspection Report published 24 October 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

Relatives told us that they thought there were enough staff at the home. One relative said, “Staffing doesn’t seem to be a problem. They seem to manage, you never see standards slipping.” Other comments included, “I’ve no reason to think that there’s not enough staff. The general feeling is that everything is fine and X would let me know if she wasn’t happy” and “There’s enough staff. They seem to be almost one to one.” Relatives were also very complimentary about the staff who worked there. Comments included, “It’s a happy and well run home with kind, cheerful and very obliging staff” and “They do a difficult job very well.”

There were ten people receiving care on the day of our inspection. The manager told us and the staff rota confirmed that there were three or four staff including the manager to care for people through the day. At night there was a ‘sleep in’ member of staff who would wake up if assistance was needed. In addition a housekeeper was employed Monday to Friday.

Staff themselves told us there were enough of them to meet and respond to the needs of people requiring personal care.

We saw staff giving people support throughout the visit. They did this in a calm, unhurried manner and responded to requests for assistance promptly.

Staff told us and records confirmed that there were many outings and activities because there were sufficient staff to organise and accompany people. On the day of our visit, horse riding had been arranged at the local riding stables. We concluded that there were enough qualified, skilled and experienced staff to meet people’s needs on the day of our inspection.