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St Catherine's Care Home Good Also known as St Catherine's Nursing Home

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

St Catherine’s Care Home provides nursing and personal care for a maximum of 47 older people on one floor in one purpose built building. At the time of our inspection visit there were 44 people using the service, the majority of whom were living with a dementia.

People’s experience of using this service and what we found

People felt safe, well looked after and loved. They felt the service was a place they could call ‘home’ and in which they were comfortable. Staff responded to people's individualities with a passionate and creative approach to enabling their independence. People were supported to play a full role in the running of the service, if they wanted, and an enjoyment of the things that made them unique. People’s religious beliefs were respected and celebrated.

Staff ensured there was a relaxed, affectionate and highly respectful atmosphere in which people’s individualities were respected and celebrated.

All staff demonstrated an understanding of the provider’s ethos of providing person-centred care and meeting the individual needs, wants and wishes of each person.

Systems and processes supported the open and accountable culture.

Staff were well trained, skilled and knowledgeable. They received the right support to do their jobs and ongoing encouragement to ensure they found time to chat with people on a one to one basis.

Activities and community involvement were varied and vibrant.

Medicines, the premises, utilities and safety equipment were all managed safely. The recent moved to electronic medicines and care documentation had been managed well. There was a proactive culture of analysing incidents and learning from them.

Feedback about the manager and staff was consistently positive from people, relatives and external professionals. Oversight of all aspects of the service was strong. There were clear plans and opportunities for continual service improvement through external engagement work and specialist-led dementia friendly reviews of the premises and end of life care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective

Details are in our effective findings below.

Caring

Outstanding

Updated 3 March 2020

The service was exceptionally caring

Details are in our caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 3 March 2020

The service was well-led

Details are in our well-led findings below.