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Rosebank Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 10 March 2020

About the service

Rosebank Care Home is a residential care home, without nursing. At the time of our inspection the service was providing personal care to 22 people aged 65 and over, most of whom were living with dementia. The service can support up to 28 people in one adapted building covering two floors.

People's experience of using this service

Staff knew people extremely well which enabled them to respond quickly to people’s needs and wishes at the highest personal level. People were treated as individuals and the service went the extra mile to grant people’s wishes and provide activities and experiences that met their individual needs. This greatly enhanced their well-being and improved their quality of life. People and their relatives spoke very positively about activities and the staff, which evidenced the strong person-centred culture we witnessed in the home.

People and their relatives told us staff were extremely caring and kind. Staff's commitment and knowledge enabled people to receive excellent care from a staff group who knew them well. We observed many instances of kindness and compassion from very caring staff. A relative told us, “Staff are extremely caring here, I cannot fault it. They are welcoming and so friendly.”

The manager and staff strived to provide safe care and support. The team worked with GPs and other healthcare professions to ensure the service responded to people's changing needs safely and effectively. People were supported to maintain good health and to meet their nutritional needs.

The manager continually looked for ways to improve people's lives. Staff culture was positive, and the team was extremely caring. This had resulted in the provision of compassionate and very personalised care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service. The provider had quality assurance systems in place to monitor the quality and safety of the service.

People received safe care from skilled and knowledgeable staff. People told us they felt safe receiving care from the service. Staff fully understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs and staff responded quickly to support people. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Outstanding, (published on 10 August 2017.)

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 10 March 2020

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 10 March 2020

The service was effective

Details are in our Effective findings below

Caring

Outstanding

Updated 10 March 2020

The service was extremely caring

Details are in our Caring findings below

Responsive

Outstanding

Updated 10 March 2020

The service was extremely responsive

Details are in our Responsive findings below

Well-led

Good

Updated 10 March 2020

The service was well-led

Details are in our Well-Led findings below