The Care Quality Commission
  • Ambulance service

Archived: Magpas - East of England

105 Needingworth Road, St Ives, Cambridgeshire, PE27 5WF (01480) 371060

Provided and run by:
Magpas

All Inspections

18 February 2014

During a routine inspection

Given the type of service provided by Magpas, we were not able to talk with people who had received treatment from its clinicians. However, an emergency medicine consultant at Addenbrookes hospital major trauma centre told us, 'They're brilliant and we learn so much from them. The stuff they do in the field under very difficult circumstances is incredible, I can't commend them more'. He went on to tell us that Magpas led the field in pre-hospital emergency medicine: a relatively new area of medicine.

Magpas clinicians we spoke with clearly enjoyed their work and reported that they received good support and training for their role. One doctor told us, 'My induction training was exceptionally good; I've never experienced anything like it in my 11 years as a doctor. Your clinical skills are thoroughly assessed and it ensures you are completely fit for purpose before being unleashed on the public."

We found that Magpas was compliant with all regulations we assessed. All evidence indicated that this was a well governed, highly organised and effective service. Infection control, equipment and medicines management systems were robust, and staff training and support was of a high standard.

19 February 2013

During a routine inspection

Given the type of service provided by Magpas, we were not able to talk with people who had received treatment from clinicians. However, we did speak with three people who worked closely with Magpas and knew the organisation well. We received very positive feedback about the service provided. One medical director at Addenbrookes hospital told us, 'They have taken pre-hospital medicine to a different sphere and have clinical governance procedures to die for'. They went on to tell us, 'If any of my relatives were in a car crash I would be very assured that Magpas were attending'. A representative from the fire service told us, 'Our dealings with them have always been good in every aspect and I have nothing but praise. Their man and scene management is good and they always take on board what we say. We often seek their advice about how casualties should be extricated'. People we spoke with were particularly impressed by the training undertaken by Magpas clinicians. One spokesperson from the ambulance service reported,' The clinical standard of training and care provided is, in my experience, very good.'

We found that Magpas was compliant in all outcome areas we assessed. All evidence indicated that this was a well governed, highly organised and effective service. Staff had a high level of training and expertise in pre-hospital critical care and were well supported to do their job.