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Inspection Summary


Overall summary & rating

Good

Updated 4 November 2017

Symonds House is registered to provide accommodation and nursing and personal care for up to 58 people. The service is provided for older people, some of whom may live with dementia. The home is a converted Victorian building and is located on the outskirts of the rural Cambridgeshire village of Linton.

At the last inspection, which took place October 2015, the service was rated Good. At this inspection we found the service remained Good. There were 43 people living at the home at the time of our visit.

There was a registered manager in post at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to respond to possible abuse and how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were suitable to work with people. Medicines were stored and administered safely.

People were cared for by staff who had received the appropriate training and had the skills and support to carry out their roles. Staff members understood and complied with the principles of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received a choice of meals, which they liked, and staff supported them to eat and drink. They were referred to health care professionals as needed and staff followed the advice professionals gave them.

Staff were caring, kind and treated people with respect. People were listened to and were involved in their care and what they did on a day to day basis. People’s right to privacy was maintained by the actions and care given by staff members.

People’s personal and health care needs were met and care records guided staff in how to do this. There was a variety of activities for people to do and take part in during the day, and people had enough social stimulation. Complaints were investigated and responded to and people knew who to speak with if they had concerns.

Staff worked well together and felt supported by the management team. The provider’s monitoring process looked at systems throughout the home, identified issues and staff took the appropriate action to resolve these.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 November 2017

The service remains Good

Effective

Good

Updated 4 November 2017

The service remains Good

Caring

Good

Updated 4 November 2017

The service remains Good.

Responsive

Good

Updated 4 November 2017

The service remains Good

Well-led

Good

Updated 4 November 2017

The service remains Good.