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Inspection Summary

Overall summary & rating


Updated 19 June 2019

About the service: Minstead Trust is a residential care home providing personal care to seven people who have learning disabilities at the time of our inspection. The aim of the service is to provide people with positive opportunities to learn and develop the skills necessary to become more independent, whilst receiving care and support in a safe environment.

The outcomes for people using the service reflected the principles and values of Registering the Right Support. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service:

At our last inspection in November 2016 we rated the well led domain as ‘Outstanding’. Our inspection findings, and the feedback received, at this inspection now supported a rating of ‘Good’.

People felt safe living at Minstead Trust and they were very much at the heart of the service. We received consistent positive feedback from people, their relatives and health professionals. People received excellent care, based around their individual needs that ensured care was personalised and responsive.

Staff understood the needs of people using the service and supported them in an exceptionally personalised way. Staff knew people well and we saw that care was provided respectfully and sensitively, taking into account people’s different needs. The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.

Staff developed exceptionally positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in an individualised and compassionate way. People’s privacy and dignity was always maintained.

Each person had a plan of social, leisure and educational activities that had been tailor made for them. Their plans considered how they wanted to live their lives as well as their emotional and health needs. People and staff had regular and comprehensive discussions to review each person's support plans to make sure they always considered their holistic needs.

People were cared for by a motivated and well-trained staff team, who always put people first. Staff had the specialist knowledge and skills required to meet people’s needs.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.

The culture of the service was open, transparent and progressive. All the staff were committed to continuous improvement of the service, individual care and looking at the provider. People using the service, their relatives and the staff felt valued. The service developed and promoted community involvement within the home.

Rating at last inspection: At the last inspection the service was rated as Outstanding. (Report published 03 December 2016).

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will follow up on this inspection as per our re-inspection programme, and through ongoing monitoring of information received about the service.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 19 June 2019

The service was safe

Details are in our Safe findings below.



Updated 19 June 2019

The service was effective

Details are in our Effective findings below.



Updated 19 June 2019

The service was caring

Details are in our Caring findings below.



Updated 19 June 2019

The service was exceptionally responsive

Details are in our Responsive findings below.



Updated 19 June 2019

The service was well-led

Details are in our Well-Led findings below.