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Belmont Villa Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2019

About the service

Belmont Villa is a residential care home providing personal and nursing care to 24 people aged 65 and over at the time of the inspection. The service can support up to 31 people.

Belmont Villa consists of two converted houses close to a park and not far from the town. People had several lounges they could choose from so they could invite relatives or sit in a quiet area with a book. There were accessible garden areas with a safety surface that could reduce injury if a person fell.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support that was safe. The provider had a robust recruitment programme and staff had received training in recognising abuse and safeguarding people.

There were enough staff to look after people safely and take time to sit for a chat or go for a walk. Risk assessments were in place with guidance for staff about how to keep people safe.

People received effective care and support that was focused on the person. Staff demonstrated a very good understanding of people’s needs and received training relevant to their role and the needs of people living in the home. People enjoyed a healthy balanced and nutritious diet based on their preferences and health needs.

People received care from staff who were kind and caring. Staff always respected people’s privacy and dignity. People told us they felt respected and valued. People were supported to express an opinion about the care provided and were involved in the day to day running of the home.

People received responsive care and support which was personalised to their individual needs and wishes and promoted independence. There was clear guidance for staff on how to support people in line with their wishes. People’s end of life wishes was recorded, and the home worked with other healthcare professionals to ensure people were comfortable and pain free.

People were supported by a team that was well led. The registered manager demonstrated an open and positive approach to learning and development. Everybody spoken with said they felt the manager was open and approachable. All staff said they felt valued and respected. One staff member told us how the registered manager had supported them, so they could continue to work at the home. Systems in place meant the registered manager was able to retain staff so they could develop relationships with people living in the home. One person told us the staff, “…are my friends.”

There were effective systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views. Records showed the service responded to concerns and learnt from issues raised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 3 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 September 2019

The service was well-led.

Details are in our well-Led findings below.