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Osbourne Court Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 February 2020

About the service: Osbourne Court is a care home that provides personal care only to older people. The service can support up to 58 people. At the time of the inspection 56 people were living at the home.

People’s experience of using this service:

People were not always receiving their medicines safely. Due to staff leaving medicines for people to take, medicines being incorrectly disposed of, and Medicines administration records (MAR’s) were not current and up to date confirming what topical creams people had been administered and when.

During the inspection we received feedback from relatives who raised informal complaints with us. These related to missing clothing, shoes, personal objects and makeup. We shared this information with the provider, so they could individually investigate these concerns in line with their complaint’s procedure. We have made a recommendation about the management of handling and recording complaints.

Incidents and accidents were reported including actions taken. The environment was clean and odour free. People were supported by enough staff who had checks undertaken prior to starting with the service.

People were supported by staff who received supervision, training and an annual appraisal. People had access to fresh fruit and hot and cold drinks. People had access to various menu choices and people could choose where they wanted to eat their meals. Care plans contained important information relating to people’s mental capacity. The mental capacity act presumes someone has capacity until it is thought otherwise. Deprivation of Liberty Safeguards (DoLS) referrals were made when required.

People were supported by staff who were kind and caring. Staff knew people well and had a good understanding of how to respect privacy. Care plans contained important information relating to people’s likes and dislikes and how to promote their independence. Care plans were regularly reviewed, and the service had a good working relationship with health care professionals.

Relatives, health care professionals and staff all felt the management team was approachable and it was a lovely home. Positive relationships had been developed between the community and the service. The providers were approachable and accessible, visiting the service on most days.

Rating at last inspection: Good (published May 2017).

Why we inspected: This was a planned inspection based on the previous rating. At this inspection we found the overall rating had changed from Good to Requires Improvement.

Follow up: We will continue to monitor the service through the information we receive. We will visit the service in line with our inspection schedule, or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 11 February 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 11 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 11 February 2020

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 February 2020

The service was well-led.

Details are in our well-led findings below.