Mulberry Court

Updated 31 July 2026

We carried out this assessment between 11 August and 28 August 2026. Mulberry Court is a residential care home providing support for up to 23 older and younger adults, some of whom were living with dementia. At the time of the assessment there were 20 people living at the service.

We had previously rated this service as Requires Improvement in 2019. At that time, the provider was in breach of legal regulations 12, 13, 17 and 18. At this assessment improvements had been made and the provider is no longer in breach of any legal regulations. The service is now rated as Good.

Overall, the service at this assessment demonstrated a good standard of care. People were supported safely, received effective care and were treated with dignity and respect. People and professionals spoke positively about the service, describing it as safe, welcoming and well managed. Feedback indicated that people felt comfortable and supported, and that staff understood their needs well.

The service had developed a strong and proactive culture of safety. Systems were in place to identify, investigate and learn from incidents, with clear evidence that lessons learned were shared across the staff team. There were effective processes for managing risks and maintaining a safe environment.

Staff were suitably recruited and trained but people, relatives and staff said they wished there were more staff on duty. The provider was actively recruiting at the time of inspection and has received feedback on staffing.

People were treated with kindness, compassion and respect. Staff demonstrated a good understanding of individuals and delivered personalised care that took account of people’s preferences, backgrounds and needs.

Updated 31 July 2026

People and relatives told us they felt the service was a safe place to live. People described staff as responsive and said call bells were answered promptly. Relatives reported that staff were generally available and attentive, and that medicines were managed appropriately. One person told us, “I am happy here. I was reluctant to come at first, but I am well looked after.” One relative said, “It is very clean and bright. [Relative] is happy here, so I’m happy.”

People and relatives consistently described staff as kind, patient and respectful. Positive relationships between people and staff were evident, with several people describing a relaxed and friendly atmosphere. One person said, “Staff are very good.” Relatives told us their family members generally appeared clean and well presented, although a small number raised concerns about personal care not always delivered in a timely way.

Relatives told us staff worked well with healthcare professionals and sought appropriate medical support when needed.

Lunchtime was observed. Tables were laid nicely with cloths and flowers on them. The food choices were appropriate for the weather and presented nicely on the plates.

There was a weekly activities timetable on display, although feedback from people was mixed. One person said, “I often don’t get up until nearly lunchtime. That is mainly because there isn’t anything to do.” Also, the person on duty who is assigned the activity coordinator role seemed to be also acting as a carer on the day we visited.