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The Croft Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 26 June 2018

This inspection took place on 12 and 16 April 2018 and was unannounced. This meant the provider did not know we would be visiting.

The Croft Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Croft Residential Care home provides residential care and support for up to 33 people, some of whom are living with dementia. At the time of our inspection 31 people were living at the home.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in January 2016, the service was rated good. At this inspection we found the service remained Good.

Medicines were managed safely. Staff had a good understanding of safeguarding and how to report concerns. The home continued to have a robust recruitment process. Sufficient appropriately trained staff were available to support people’s needs. Personal emergency evacuation plans were not up to date.

Accidents and incidents were recorded and analysed. Risks to people were identified and plans were in place to help manage and minimise risks.

People told us they enjoyed their meals. People’s preferences were catered for and people were supported to manage their weight. People were supported to engage in activities and interests of their choice. The home was proactive in making activities suitable for all.

Relatives and people told us staff were kind and caring. People were treated with dignity and respect. Staff had a sound knowledge of the people they supported, their likes and dislikes.

The home sought feedback from people, relatives and staff in order to develop and improve the home. Relatives were made welcome and were involved in their family member’s care.

People and relatives we spoke with knew how to make a complaint. They told us they would speak to the registered manager if they had any issues.

People, relatives, staff and external healthcare professionals spoke positively about the registered manager. Staff told us they felt supported by the registered manager and enjoyed working at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager ensured statutory notifications had been completed and sent to the CQC in accordance with legal requirements.

Inspection areas


Requires improvement

Updated 26 June 2018

The service was not always safe.

The home did not have accurate information to enable staff to support people in the event of an emergency.

Medicines were managed safely.

Staff demonstrated a good awareness of safeguarding.



Updated 26 June 2018

The service was effective.

Staff were supported by the service.

Staff understood and applied the principles of the Mental Capacity Act 2015 and consent.

People were promoted and supported in maintaining a healthy diet.



Updated 26 June 2018

The service was caring.

People were encouraged to be as independent as possible.

Staff were kind, caring and compassionate towards the people they supported.

Relatives we spoke with told us staff were always respectful.



Updated 26 June 2018

The service was responsive.

Care plans reflected people�s current needs.

People and relatives told us they had no complaints about the home.

People were supported to take part in activities they enjoyed.



Updated 26 June 2018

The service was well-led.

The registered manager had systems in place to audit various aspects of the service.

The registered manager provided strong leadership.

Relatives, people and staff were encouraged to express their views about the service.