Background to this inspection
Updated
23 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection we looked at all the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about significant events which the service is required to send us by law. In addition, we reviewed the Provider Information Return (PIR). This is a form that asked the provider to give some key information about the service, what the service did well and improvements they planned to make.
We visited the service on 15 December 2017. Our inspection was announced and carried out by one inspector.
On the day of our visit we spoke three people using the service. We observed how staff interacted with a person who was non-verbal. We also spoke with the registered manager, deputy manager and a two care workers. We looked at care records for three people, staff files for three staff members, medicines records for two people and other records relating to the running of the service.
After the inspection we spoke with two relatives. We also received feedback from a social worker.
Updated
23 January 2018
Care Management Group - Craignish Avenue is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The service provides support to six people with a learning disability, mental health need or other associated health needs. Some people using the service were living with dementia. There were six people using the service at the time of our inspection.
When we last visited the home on 1 September 2015 the service was meeting the regulations we looked at and was rated Good overall and in all five key questions.
At this inspection we found the service continued to be Good.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from abuse and neglect as staff understood how to safeguard people. In addition, the provider had processes in place to learn and improve when things went wrong.
Risks relating to people’s care reduced as the provider identified, assessed and managed risks well. People’s medicines were managed safely by staff.
There were enough staff deployed to care for people safely and staff were recruited via procedures to check they were suitable to work with people. People received care in line with the Mental Capacity Act 2005.
People were involved in their care and their needs and choices were assessed and responded to well. People were supported to maintain their health and people received food and drink of their choice.
People were supported by staff who were well supported with induction, training, supervision and annual appraisal.
Staff knew the people they supported and understood their needs and preferences. People were encouraged to maintain their independence. Staff maintained people’s dignity and treated them with respect.
People’s care plans were ‘person-centred’, focused on people as individuals. Care plans contained details of people’s backgrounds, preferences, support networks and aspiration, as well as guidance for staff on how to support people.
People were provided with a range of activities they were interested in and were also supported to maintain relationships with people who were important to them.
The provider had a suitable complaints procedure to investigate and respond to any complaints, although no complaints had been received since our last inspection.
The service was well-led with a registered manager in post who had a good understanding of their role and responsibilities and leadership was visible and capable at all levels.
The provider had a range of audits to monitor, assess and improve the service, which included gathering feedback from people, their relatives and staff. The provider celebrated success with staff and people through a variety of award ceremonies.