Diamond Heart Health Care LTD

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and support was effective by assessing their health, care, wellbeing and communication needs with them.

Before a person started using the service, their local authority care needs assessment was shared with the service. This helped to ensure that people’s assessed care needs could be met. Once the care package was accepted, the registered manager visited people in their own homes to better under their individual needs.

The provider planned and delivered people’s care and support with them, including what was important and mattered to them.

Care and support was delivered to people in line with their assessed care needs, based on their local authority adult social care assessment, and the needs identified by the registered manager’s assessment.

The provider sought to work with services to support people. Wherever possible they made sure people only needed to tell their story once. For example, the provider shared relevant information when someone moved on from the service to another provider or service.

The provider supported people to manage their health and wellbeing and support their independence, choice and control.

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Comments from people included, “[Person] has gone from strength to strength since she's had these carers, she’s improving all the time. They make it comfortable for [Person] which it's really reassuring for me”.

Staff routinely monitored people’s care and support to help maintain people’s well-being. Staff used handheld electronic devices linked to people’s care records. This helped to ensure care interventions were recorded at the point of care and in real time. Where staff had missed a care intervention, this was flagged on the provider’s systems and the remedial action could be taken by the registered manager.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People had care plans in place regarding capacity and their decision-making abilities. Staff had received training around capacity and consent and could describe what this meant in practice when asked.