Beechwood House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At the last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans and risk assessments were reviewed to make sure these met people’s needs and reflected their wishes. People confirmed the service met their individual needs. A relative told us, “I regularly spend time with [person’s name]. The staff are always welcoming and fill me in on what has been going on.”

Staff understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. A staff member said, “The team is supportive, and there’s a real sense of purpose in what we do. The focus is always on making sure both staff and clients feel valued and supported.” Staff had received a wide range of training around supporting people who used the service and we noted the staff group had remained stable for a number of years.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information was available in a variety of formats and way they could understand. Staff had collaborated with people to develop easy-read formats for all aspects of life including support plans, information on diversity and goal setting. People found these extremely helpful. Communication plans were in place. Care staff told us they understood people’s communication needs. We observed staff effectively supporting people to fully express themselves.

The registered manager made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People confirmed they knew how to raise concerns. A person said, “We can talk about any worries we have and the staff will go out of their way to help us sort them.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff understood how to access specialist health or social care support people might need.

With support from the registered manager, one of the staff members had worked with the local authority to set up a LGBTQ+ forum in the area. They supported services in the local area devise and introduce equality and diversity policies and supported staff to embed this into their day-to-day practices. The team ran the annual PRIDE events and people from the provider’s other local houses joined these events. These were very well attended and people told us they found them fun, engaging and helped them understand how to be inclusive. People discussed how these events had really helped their understanding of diversity and inclusion. This they felt assisted them to feel more comfortable expressing their own feelings and wishes around how they lived their lives.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. For example, staff completed training in equality and diversity, which helped them to understand and reduce inequalities or prejudices people may experience. Staff ensured peoples’ social and healthcare needs were fully considered and met.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including planning for the future. Staff understood how to deliver this support in a kind and compassionate manner.