Beechwood House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. They treated colleagues from other organisations with kindness and respect. People found that staff were really supportive and gave them space to consider what they wanted to achieve and work out how to get there. A person said, “They all really care about us and want us to get the best out of life.”

Staff treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. Staff went above and beyond to support people reach their full potential. One person told us how staff had worked with them every step of the way to becoming more independent. They described how after many years of being constantly supervised they were able to go out on their own and re-engage with family life independently. They found the support was very balanced and tailored to their needs as staff never pushed them too hard. People also discussed how they had been encouraged to become involved in the community and pursue their interests. For example, one person told us about their active involvement in a local theatre group and how this had helped them build their confidence. Everyone spoke about the strong, visible person-centred culture implemented by care staff. A staff member said, “Everyone works as a team, all with the same aims to provide the best possible care and help people reach their goals.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed any changes to the ways staff supported them were discussed with them and agreed. A person said, “Staff always check I’m happy and getting all the help I need.” People discussed the wide range of activities they had been supported to find and attend.

People told us staff listened to them and understood their needs, views and wishes. Staff understood each person’s needs and how to meet these, including how any of their cultural needs were met. A person said, “I decide what to put in my care records and staff make sure they follow my plans.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. They encouraged the staff team to have an active voice in the operation of the service and routinely rewarded success and teamwork. Staff confirmed the provider supported them to give their best to people when at work. A staff member said, “I have really felt the company wants us all to achieve our goals and really supported me to get the LGBTQ+ forum up and running.”