Bellsgrove Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a culture of safety based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The registered manager told us, “We tend to share information at staff meetings, and at supervisions if things needed to be discussed as a one to one. If there are things that staff have said they’re not too sure on, then I will try and do little sessions and check understanding.” The provider’s accidents and incidents folder was organised and included a clear description of what happened, who was informed, and any remedial action taken.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. They ensured people’s religious nutritional needs were respected and supported people to continuing practicing their faith. For example, the provider was in the process of setting up a video link so that a person could join an online church service at the weekend. The person’s friend told us, “The staff are wonderful, [the provider] goes above and beyond.” Other comments from people at the service included, “The staff are wonderful. They make a fuss of me and make me feel special.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed staff offering people choices on how they wished to spend their day, such as sitting in the garden or taking part in a quiz. Another person told us they wanted to continue to be as independent as possible. They confirmed staff helped them achieve this wherever it was safe to do so.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed people being supported to the toilet when they required it, or being given a hot drink when they requested one. Staff also reacted to any acute illnesses to ensure appropriate healthcare was sought. One relative told us, “They have had to call the ambulance recently when they were concerned for her wellbeing and kept me updated.” Another relative said, “They liaise very well with the local GPs and district nursing team,and they always keep me informed with what is going on.”

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.