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St Anne's Bradford Supported Living Services Good

Inspection Summary


Overall summary & rating

Good

Updated 12 December 2018

The inspection took place on 30 and 31 October 2018 and was announced.

St Anne's Bradford Supported Living Services is a domiciliary care service. The service supports adults with learning disabilities to live in their own home. At the time of this inspection 31 people were using the service supported in 15 houses across the Bradford area.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At the last inspection in July 2017 we rated the service as ‘requires improvement’ overall. We found the provider was in breach of Regulation 12 and Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was because people’s medicines were not always managed safety and quality assurance systems were not operated effectively. Following the inspection, the provider put an action plan in place to address these shortfalls. During this inspection we found the required improvements had been made. The provider was not in breach of any regulations.

The service had three registered managers. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run

People told us they felt safe and if they were worried they would talk to a support worker or a member of the management team.

Medicines were managed safely.

Risks to people safety and welfare were well managed. There was clear guidance for support workers about how care and support should be delivered.

Support workers knew the needs and wishes of people at the service. Support workers spoke respectfully and kindly about the people they supported and it was evident they cared about them and their wellbeing. We observed person centred and caring interactions between people who received support and staff.

People were supported to have a varied and nutritious diet and encouraged to choose healthy eating options.

People were happy with the care and support they received. They were encouraged to make day to day choices and had control over their lives.

People were supported to get involved on the running of their houses and the service overall. They were supported to share their views though meetings and surveys.

People were supported to take part in range of activities of their choosing at home and in the community.

There were enough support workers deployed to make sure people got the right support. Support workers worked in teams which helped to make sure people were supported by staff they knew and felt comfortable with.

All the required checks were done before new support workers started work. People were given the opportunity to get involved in the recruitment of new staff.

Support workers told us they felt well supported by the management team. They received the training and support they needed to carry out their duties.

People were comfortable talking to support workers and members of the management team and said they would discuss any issues or concerns.

The provider had effective systems in place to monitor the quality and safety of the service.

Inspection areas

Safe

Good

Updated 12 December 2018

The service was safe.

There were enough support workers to support people and safe recruitment procedures were followed.

People were protected from the risk of abuse.

People received their prescribed medicines safely.

Risks to people’s safety and welfare were managed.

Effective

Good

Updated 12 December 2018

The service was effective.

People were supported by support workers who were well trained for their roles.

People were supported to make choices and have control over their lives.

People were supported to live healthier lives and eat a varied and nutritious diet.

People were supported to meet their health care needs

Caring

Good

Updated 12 December 2018

The service was caring.

People were treated with kindness, compassion and respect.

People were supported to make decisions about their care and support and about how the service operated.

People were supported to live full and inclusive lives.

Responsive

Good

Updated 12 December 2018

The service was responsive.

People told us they were supported to follow their individual hobbies and interests.

People received individualised care to enable them to be as independent as possible.

People knew how to raise concerns or make a complaint.

Well-led

Good

Updated 12 December 2018

The service was well led.

The registered managers understood their responsibilities, worked well together and provided strong and clear leadership.

Quality assurance systems were in place and were effective.

The service was committed to continuous improvement and development.