The Care Quality Commission
  • Doctor
  • Independent doctor

West Kent Primary Care Clinical Services

Overall: Good read more about inspection ratings

Hospice in the Weald, Maidstone Road, Pembury, Tunbridge Wells, TN2 4TA (01892) 481821

Provided and run by:
West Kent Primary Care Community Interest Company

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about West Kent Primary Care Clinical Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about West Kent Primary Care Clinical Services, you can give feedback on this service.

3 May 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at West Kent Primary Care Covid Virtual Ward on 3 May 2022. The service was newly registered with CQC on 18 May 2022 and this inspection was undertaken to provide a rating for this service.

West Kent Primary Care Covid Virtual Ward is a federation of doctor-led services, contracted by the local clinical commissioning group (CCG) to provide remote (virtual) initial assessment and ongoing case management (if required) of patients diagnosed with long-term Covid.

The Chief Executive Officer is the registered manager. A registered manager is a person who is registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service is registered with CQC to provide the following regulated activities: Treatment of disease, disorder or injury and Diagnosis and screening.

Our key findings were:

  • Policies and procedures were comprehensive, up to date and relevant to the service.
  • All staff had the appropriate level of training for safeguarding adults and children, relevant to their role and staff training in other mandatory subjects was effective.
  • Consent was recorded appropriately for each contact with the patient.
  • Patient feedback was positive about their care experience.
  • The service was supportive of patients’ needs and patients were able to access the service.
  • There was clear leadership and leaders had the capacity and skills to deliver high-quality, sustainable care.
  • The provider had effective processes for planning of the future leadership and workforce of the service.
  • Governance arrangements were implemented effectively.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care