Cleveland House

Updated 24 March 2025

Date of assessment: 1 April 2025 to 9 April 2025. Cleveland House is a residential care home supporting 6 people who were living with a learning disability. We completed this assessment to check improvements had been made since our last inspection.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

At our last inspection the service had 2 breaches of regulation including providing safe care and management of the service. At this assessment we found improvements had been made and the service was no longer in breach of regulation.

Potential risks had been assessed, and people had been included in managing these risks. There were effective systems in place to monitor the service, when shortfalls were found action had been taken. There were enough skilled staff to meet people’s needs. Medicines were managed safely.

Updated 24 March 2025

People told us they were happy and felt safe living at the service. People showed us around their rooms and the service. People told us they worked with staff to keep their room and the service clean. People were supported to manage their finances and save up for items they wanted. Staff supported people to take positive risks and were as independent as possible. People’s skills and confidence had increased including making their own meals with staff support. Staff knew people well and understood what support they needed to feel safe and happy, including triggers such as loud noises. People enjoyed regular outings and activities, staff supported them to maintain relationships with friends and family.