Bentley Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed and reviewed people’s health, care, wellbeing and communication needs with them. However, staff did not consistently follow these plans and to ensure people received the care and support they needed. For example, the equipment needed to help manage people’s risk of falling was not always used correctly by staff to promote people’s health and wellbeing. People told us they were involved in their assessment and care planning processes. Leaders described the electronic assessment and care planning systems in place to identify risks, assess needs and provide care plans to support people. Records showed the assessment and care plans in place were updated monthly and if things changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Leaders told us they used evidence-based assessment and care planning tools in the electronic care record to guide staff on how to deliver people’s care. Staff confirmed the system gave them the information they needed about people’s needs and preferences. For example, there were assessment tools used to support people with their nutrition and hydration needs and skin integrity needs.

The provider worked well across teams and services to support people. Staff told us there was a detailed handover process at the start of each shift which was used to keep them informed of changes in people’s needs. Leaders confirmed the handover process was included in the electronic care record and ensured staff had access to the most up to date information about people’s needs. Partners told us the provider was open to suggestions and worked in partnership as part of local health care pathways. Records confirmed staff worked collaboratively with other health care professionals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People felt supported to manage their health and wellbeing. One person told us, “The staff are happy to make an appointment for you if you need to see the doctor, who comes in once a week.” Another person told us, If I draw the staff’s attention to any health condition, they will attend to it.” Staff were given guidance in the electronic care record to follow to support people to maintain their health and wellbeing. Leaders told us they made referrals to health professionals when needed and records confirmed this.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Relatives gave examples of how life had improved for people using the service. One relative said, “The staff do exercises which have improved things with [person’s name] muscle strength since they came in.” Leaders told us care plans were reviewed and updated to ensure people were achieving the outcomes they needed. Care plans showed people had made improvements with a variety of areas such as improved skin integrity and weight management.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us staff sought consent before offering care and support. Staff understood the importance of seeking consent and could describe how decisions were taken in people’s best interests when they lacked capacity to consent. We saw mental capacity assessments were undertaken, and best interest decisions were recorded for specific decisions about people’s care and support.