5 August 2022
During an inspection looking at part of the service
Bentley Court Care Home is a nursing home providing nursing and personal care for up to 77 people. At the time of the inspection 36 people were living there including younger and older people who may have a physical disability or people with dementia. The building is a purpose built three storey building with all care provided on the first two floors. Some parts of the building were not currently in use as the home was not fully occupied.
People’s experience of using this service and what we found
There had been continuous learning and improvement. Some improvements were still needed to ensure records were correctly completed and systems were fully effective; however, many improvements had been made since the last inspection. People, relatives and staff felt positive about the registered manager and provider and felt things had improved since the last inspection. People and staff had been given the opportunity to feedback about care. The registered manager was clear about their duty of candour. The registered manager and provider worked in partnership with other professionals.
Checks were made on the building to ensure it remained safe. Lessons had been learned since the last inspection as improvements had been made. Risks to people’s health and wellbeing were assessed and planned for. If people’s health had changed, concerns were acted upon. People were protected from the risk of cross infection. People were supported to have visitors. Medicines were managed and administered safely. There were some omissions in medicines recording, but no one had come to harm as a result of this. There was some mixed feedback about staffing levels, however there were enough staff to support people. Staff were recruited safely. People were protected from abuse by staff who understood their safeguarding responsibilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to personalise their rooms. People had memory boxes available by their bedroom doors to help them identify their own room; these had not yet been filled. People were supported to access other health professionals and have their health needs monitored and concerns acted upon. People enjoyed the food, had choices and had enough to eat and drink to remain healthy. Staff received training so they could support people effectively.
People were treated with kindness and people liked staff. People had choices and were able to be involved in their own care and their choices were respected. People were supported in line with their cultural preferences. People were supported to be independent where possible.
People were supported by staff who knew them, and they had personalised care plans in place. People had access to activities of their choice and there were further plans to develop this area. People and relatives felt able to complain if needed. People had been given the opportunity to discuss their end of life wishes, if they chose to. People were able to access information or communicate in a way that suited them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 28 April 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations, although some further improvements were needed in well-led.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.