Uniclinic Limited

Updated 14 June 2019

Uniclinic Limited is a private doctor’s practice located near Gants Hill, which is within the London Borough of Redbridge. It offers services to the whole community, in particular those from Eastern European communities such as Lithuanian, Polish and Russian.

The service is situated in a rented single floor building, which has two consultation rooms, a patient waiting area, the service manager’s office and a unisex toilet. There is limited parking outside the service, although there is available parking in the roads nearest to the service.

The service offers general medical services to adults and children, between 9am and 8pm on Mondays to Fridays. There is one full-time doctor at the service, who is supported by a full-time service manager. There are two assistant managers (one female and one male) at the service who work a nominal amount of hours when requested by the service manager.

The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Uniclinic Limited is registered to conduct the following regulated activities:-

• Treatment of disease,disorder and injury
• Diagnostic and screening procedures

How we inspected this service

During our visit we:

• Spoke with staff (one doctor, one registered/service manager and one assistant service manager.

In addition, we reviewed information sent to us from the provider prior to the inspection

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 14 June 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Uniclinic Limited. This inspection was undertaken as part of our programme of inspecting independent doctor services registered withthe Commission. This inspection was the first rated inspection of this service.

We conducted an unrated inspection of this provider in February 2018. At this time, we advised the provider that improvements should be made to establish effective systems and processes to ensure continued good governance of the service, with reference to the service developing a fire evacuation plan and to review the arrangements at the service for the provision of registered staff to receive safety alerts from relevant authorities.

Uniclinic Limited is a private doctor’s practice located near Gants Hill, which is within the London Borough of Redbridge. It offers general medical services to the whole community, in particular to those from Eastern European communities such as Lithuanian, Polish and Russian.

The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received 12 feedback cards during our inspection of the service. On the day of inspection, the service did not have any patients and as a result we did not speak with any patients.

Our key findings were:

• Staff had been trained with the skills and knowledge to deliver care and treatment. Clinical staff were aware of current evidence-based guidance.
• Information about services and how to complain was available. Information about the range of services and fees were available.
• The service conducted quality improvement activity to improve patient outcomes.
• There was a system in place to receive safety alerts issued by relevant government departments.
• The service shared clinical information with colleagues based in the NHS (subject to patient consent).
• The service had good clean facilities and was equipped to treat patients.
• The service had an administrative governance structure in place, which was adhered to through a range of policies and procedures which were reviewed regularly

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care