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Faith Global Links Ventures Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 6 October 2017

Faith Global Links provides accommodation and personal care for up to five people who have mental health needs. At the time of our inspection five people were using the service. The service does not provide nursing care.

When we last visited the service it was rated good.

At this inspection we found the service remained good.

The manager was a strong leader and promoted a calm atmosphere which benefitted people to feel secure and settled. People were encouraged to be involved in the day-to-day decisions at the service. There were systems in place to check the quality of the service and make improvements, where necessary.

The manager had not always sent in notifications to the Commission as required. We therefore made a recommendation that they review their processes in relation to the submission of statutory notifications.

People were supported to stay safe and to manage risk effectively. There were sufficient, safely recruited staff to meet people’s needs. There were robust processes in place to ensure people took their medicines as prescribed.

Staff had the necessary skills to meet a range of complex needs. They worked well with health and social care professionals to promote people’s wellbeing. People choose what they ate and drank in line with their preferences.

The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. The registered manager understood their responsibilities in this area. Staff enabled people to be involved in the decisions they made about their life and support.

Staff spoke to people gently and treated them with respect. People were supported to communicate their wishes and preferences and to remain as independent as possible.

Detailed assessments of need were carried out and personalised care plans were in place which provided comprehensive guidance on peoples’ needs. People were supported to develop person-centred routines in line with their preferences. There were varying opportunities to provide feedback about the service and to raise concerns and complaints.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 October 2017

The service remains good.

Effective

Good

Updated 6 October 2017

The service remains good.

Caring

Good

Updated 6 October 2017

The service remains good.

Responsive

Good

Updated 6 October 2017

The service remains good.

Well-led

Good

Updated 6 October 2017

The service remains good.