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Inspection Summary


Overall summary & rating

Good

Updated 18 December 2018

The inspection took place on 7 November 2018 and was unannounced.

Lynden Hill Clinic is a care home with nursing. It is registered to provide a service for up to 28 people and provides respite, rehabilitation, therapies and nursing care. At the time of our inspection 13 people were receiving personal care, nursing and complimentary therapies provided by the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the overall rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were safeguarded from the risk of abuse. Potential risks to people had been assessed and managed to help them to stay safe. There were sufficient staff to provide people with their care safely. People received their medicines as required, from trained and competent staff. Staff ensured people were protected from the risk of acquiring an infection during the provision of their care. Processes were in place to ensure any incidents were reflected upon and relevant changes made for people's future safety.

People were cared for by staff who had received appropriate training, support and supervision in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to eat and drink sufficiently for their needs. Staff supported people to see a range of healthcare professionals in order to maintain good health and wellbeing.

People consistently reported they were treated in a caring and kind manner by staff. People were supported by staff to express their views and to be involved in decisions about their care. Staff ensured people's privacy and dignity were upheld and independence promoted during the provision of their personal care. People’s human rights were respected and supported.

People received personalised care which was responsive to their needs. People's concerns and complaints were encouraged, listened to and relevant action taken in line with the providers policy and procedures. The provider did not offer end of life care so we could not inspect this area.

The provider had effective governance processes in place. People and staff were encouraged to be actively involved in the development and continuous improvement of the home. The provider had robust quality assurance systems which operated across all levels of the service. Staff had worked effectively in partnership with other agencies such as GPs, pharmacies and therapists to promote positive outcomes for people.

Inspection areas

Safe

Good

Updated 18 December 2018

The service remained Good.

Effective

Good

Updated 18 December 2018

The service has improved to Good.

People received assessments and care plans were created from this to ensure care was individualised and person centred.

Staff received training and ongoing support in their role.

People had access to healthcare services as required.

Staff worked in partnership with other services to help ensure people received effective care.

Staff respected people's legal rights and freedoms.

Caring

Good

Updated 18 December 2018

The service remained Good.

Responsive

Good

Updated 18 December 2018

The service remained Good.

Well-led

Good

Updated 18 December 2018

The service remained Good.