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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 6 April 2013
Inspection Report published 6 April 2013 PDF | 84.03 KB

Overview

Inspection carried out on 27 February 2013

During a routine inspection

During the inspection, we spoke with seven people using the service (three people lived at the service and four people were 'short stay patients'). We also spoke with seven members of staff.

People using the service were very complimentary about the care and services provided. One person described the service as 'exemplary'; another person said 'I would highly recommend it to anybody and don't want to go home.'

Staff were described as 'kind', 'very respectful' and having a 'perfect manner.' People said that they were involved in their care and were able to 'stay in control'.

Peoples' healthcare needs were assessed and regularly evaluated. Staff had a holistic approach to care and supported the 'whole person.'

Staff were aware of safeguarding procedures and had received appropriate training.

Staffing levels were very good. People using the service described prompt responses to their requests. Staff were supported and motivated to provide high quality care.

Comprehensive systems were in place to monitor the quality of care and services provided. Peoples' views were listened to and acted upon. The service was committed to continuous improvement.