The Care Quality Commission

Archived: White Moon Lodge

156 Philip Lane, London, N15 4JN (020) 8376 4246

Provided and run by:
Sona Beezadhur

All Inspections

28 September 2012

During a routine inspection

We spoke with the two of the people using the service. They had complex needs which meant they were not able to tell us in detail about their experiences. One of the people said they were 'well' and 'happy.' Another said that they liked the home.

We received feedback from professionals involved in managing the people's care that the people felt happy and comfortable living at the home and those we met appeared relaxed and content.

We observed the care being provided and saw good interaction with the people using the service, whose wishes and preferences were acted upon by the care staff.

Varied and balanced meals were provided in accordance with people's preferences and dietary needs.

The people received frequent visits from relatives and often spent time away from the home, staying with their families. Whilst we were told of some community based activities that had taken place there was no records to show these were happening regularly in order to meet the needs and interests of people living in the home.

Work had been done to review and update the records relating to the people who use the service.

We noted that the home had only one care worker per shift and this meant there was a risk of staff not always being able to meet the needs of people in the service. Staff were not receiving regular supervision and appraisals in order to ensure they were developed to deliver care to a consistently high standard.

Whilst systems to monitor the quality of care provided by the home and to seek the views of stakeholders had been developed they had not yet been implemented in the service.

31 August 2011

During a routine inspection

People appeared to be happy living at the home, indicating that they were provided with the care that they needed, were given choices, and had formed good and supportive relationships with staff and management.

People had access to healthcare professionals when needed, and they received their medication at the prescribed times. They enjoyed the food served in the home, and the activities available to them. Their privacy and dignity was respected and they were protected by appropriate safeguarding procedures.

However improvements need to be made regarding some care records and the variety of activities available to people outside of the home, particularly at weekends. Staff at the home are generally provided with relevant training and supervision to ensure that they work in line with best practice. However training or updates are needed regarding training in identified areas, and a quality assurance audit of stakeholders views is also due for the home to ensure that people receive the highest possible standard of care and support.