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Summerleaze Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

Summerleaze Care Home is a residential care home providing personal care to 31 people aged 65 and over at the time of the inspection. During our inspection, 30 people were living at the home; a few people were staying on a short stay basis to recuperate or because of their family circumstances. Some people chose to return for a short stay on a regular basis.

People’s experience of using this service:

People were positive about their experience of living at the home. For example, “It’s very friendly…

A friend recommended it … she said it was a good place, and she was right.”

People said they felt safe and they received their medicines on time. People were protected from abuse because staff understood their safeguarding responsibilities. Staffing levels delivered responsive support to people. Care staff were recruited to suit the caring values of the service and recognised the importance of team work to provide consistent and safe care. The home was well maintained, clean, and staff had access to protective equipment to protect people from the risk of infections.

There was a stable and attentive staff group; a person said “I am well looked after. I would not want to be anywhere else.” People were supported by staff who respected their privacy and dignity. Staff relationships with the people they assisted continued to be caring and reassuring. Care staff were kept up to date with changes in people’s health and spoke respectfully about the people they supported. They understood how they contributed to both people’s physical health and mental wellbeing.

Staff received training at the start and throughout their employment to ensure they had the skills to provide effective care. Staff said they were well supported by the manager and the providers. The registered manager and care staff worked well with community health professionals to ensure people received effective care. Referrals were appropriately made to health care services when people’s needs changed.

People’s care needs were regularly reviewed. Risk assessments identified when people could be at risk. They covered people's physical and mental health needs and the environment they lived in. People's nutritional needs were met, and people socialised as they ate their meal in an unrushed atmosphere.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Information was in place to ensure people’s legal rights were protected.

There were systems in place which enabled the registered manager and the providers to monitor the quality of care. For example, through regular reviews, surveys, meetings and observations of staff practice. Feedback from people using the service and quality assurance records showed this approach had been effective. For example, “I can’t fault this place” and “They treat you very well here.”

Rating at last inspection (and update):

The last rating for this service was Good (published). At this inspection, the rating remained the same.

Why we inspected: This inspection was scheduled for follow up based on the last report rating.

Follow up: We will continue to monitor the intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-Led findings below.