Maycroft Manor is a residential care home providing nursing care and support for up to 96 people. People were living with a range of needs associated with the frailties of old age and some people were living with dementia or other mental health needs. 87 people were living at the service on the day of our inspection.
People’s experience of using this service and what we found
People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were enough staff to care for them. One person told us, “The carers and the care are very good. The help they provide to me is very good, that is what keeps me going, and until He up there takes me, I am happy to keep going.” Our own observations supported this, and we saw friendly relationships had developed between people and staff. A relative told us, “I had heard of this home’s reputation. Care homes had always been scary places for me. However, they have gone through the process so thoroughly and they have protected [my relative’s] dignity and independence as much as they could. [My relative] has settled in very quickly, I have been very impressed.”
People told us staff were kind and they had a good relationship with them. People received medicines safely. The service was clean, hygienic and a pleasant environment to spend time in. People’s care plans were up to date and accurately reflected their needs. People were able to receive visits from their relatives and there was a programme of activities to support their well-being.
Staff worked collaboratively with outside agencies such as the local authority and healthcare professionals. Complaints were handled appropriately, and people enjoyed the food and drinks on offer. People were protected from harm and abuse, as staff knew how to safeguard people and what procedures they should follow.
Staff had received relevant training to meet people’s needs. Complaints were responded to appropriately and people’s wishes at the end of their life were respected. People were able to express their views and had their dignity, independence and privacy promoted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring people were cared for in a person-centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this.
People received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 21 November 2019).
Why we inspected
The inspection was prompted in part due to concerns received about care delivery. A decision was made for us to inspect and examine those risks. We inspected and found no concerns with the care delivery at the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has remained as Good.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.