You are here

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2017

We carried out an unannounced inspection at Robin Hood House on 22 June 2017. The home provides accommodation and personal care for up to 23 people some of whom live with dementia. At the time of our inspection there were 22 people living in the home.

At the last inspection on 07 April 2015 we rated the service Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe and their needs were met by staff. Staff were knowledgeable of people`s needs likes, dislikes and preferences. Staff were aware of safeguarding processes and how to report any concerns to the registered manager or local safeguarding authorities.

Staff and the registered manager were aware of people’s choices and provided people with support in a person centred way.

The provider had a robust recruitment process in place which ensured that qualified and experience staff were employed at the home. Staff received training and support and were aware of their responsibilities when providing care and support to people at the service.

People and their relatives where appropriate were involved in the development and the review of their care and support plans. Support plans were kept electronically and automatically updated. Staff recorded on their hand held devices what support people received daily. People were supported to take decisions about their care and be independent.

People were supported to have sufficient food and drink. People had access to healthcare professionals such as their GP as and when required. People received appropriate support from staff to take their medicines safely.

The registered manager carried out regular audits and surveys to ensure they maintained effective monitoring of the quality of the services they provided.

Inspection areas

Safe

Good

Updated 4 July 2017

The service remained Good.

Effective

Good

Updated 4 July 2017

The service remained Good.

Caring

Good

Updated 4 July 2017

The service remained Good.

Responsive

Good

Updated 4 July 2017

The service remained Good.

Well-led

Good

Updated 4 July 2017

The service remained Good.