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Inspection Summary


Overall summary & rating

Good

Updated 8 February 2020

About the service

Robin Hood House is a residential care home providing personal and nursing care to 17 people aged 65 and over at the time of the inspection. The service can support up to 23 people.

The home accommodates people over two floors. People had access to various communal areas like lounges and dining rooms where they could spend their time in private or with others. The home had a generous garden and surrounding countryside views which people could enjoy from their bedroom windows.

People’s experience of using this service and what we found

People told us they felt safe at the home. Staff knew how to recognise possible signs of abuse and how to report their concerns internally and to external safeguarding authorities. Risks to people’s well-being were assessed and plans were in place to mitigate these. There were enough staff recruited through robust procedures to meet people’s needs safely. Trained staff safely administered people’s medicines.

Staff felt supported and had training to understand and meet people’s needs according to best practice guidelines. People’s dietary needs were met and if they were at risk of malnutrition health professionals were involved in their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and health professionals praised staff for their caring attitude. People where possible were involved in their care and if appropriate their relatives supported them with this. Staff demonstrated good knowledge about people’s likes dislikes and preferences.

Care plans were developed for each identified support need people had and regularly reviewed. Activities were provided to people including opportunities of day trips and involving in daily tasks like laundry folding. People and relatives told us they knew how to complain; however, they were happy and had no concerns.

A range of audits were carried out by the registered manager and provider to check on the quality of the service provided. Where needed actions were in place to continuously improve the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 04 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 February 2020

The service was well-led.

Details are in our well-led findings below.