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St Luke's Hospice Outstanding

We have edited the inspection report for St Luke's Hospice from 12 January 2017 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 7 June 2012
Date of Publication: 20 June 2012
Inspection Report published 20 June 2012 PDF

Overview

Inspection carried out on 7 June 2012

During a routine inspection

We used informal observation to see how members of staff interacted with patients. We saw staff treated people with dignity and respect by using a positive, friendly and professional approach. We found people looked clean, tidy and had their personal care and welfare needs met.

We talked to three patients along with three relatives during our inspection. People told us they were happy with care at the hospice, liked all the staff who looked after them, thought the hospice was kept clean and enjoyed their food. Some comments captured included, "[staff are] friendly and helpful", "good variety food which is served promptly and my dignity is maintained", "fantastic experience...courteous staff" and "[nursing and other staff] absolutely wonderful, they're angels".