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Inspection Summary


Overall summary & rating

Good

Updated 3 April 2020

About the service

David Gresham House is a residential care home without nursing providing accommodation and personal care to 25 people aged 65 and over at the time of the inspection. The service can support up to 29 people in one adapted building.

People’s experience of using this service and what we found

People were kept safe at David Gresham House by staff who well trained and experienced. Staff followed robust policies and procedures which ensured people were kept safe from avoidable harm. Staff were knowledgeable in how to report safeguarding concerns. The environment was kept safe and clean, and clear infection control practises were in place.

People were supported to keep a balanced diet, and where necessary were supported with taking their medicines by staff that completed regular competency checks. People had access to a range of activities that were organised by an activities co-ordinator and designed around people’s hobbies. People received care appropriate to their needs and risks were well managed and monitored.

People told us staff were kind and caring and this was seen through interactions during the inspection. Staff were seen to respect people’s privacy and maintained their dignity when providing support. Staff respected equality and diversity.

The registered manager and staff worked well with other professionals to ensure people received effective support. People had access to health and social care professionals and were supported to attend appointments where necessary.

There were quality assurance audits to ensure any trends or patterns were identified. Staff and the registered manager were aware of their responsibilities. Staff felt supported by the registered manager and all staff took part in regular supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 April 2020

The service was well-led.

Details are in our well-Led findings below.