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Ivy Lodge Retirement Home Good

Inspection Summary


Overall summary & rating

Good

Updated 7 November 2018

Ivy Lodge is registered to provide care and accommodation for up to 34 older people. The home provides accommodation on two floors. At the time of our inspection there were 33 people using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At our last inspection we found the service to be outstandingly caring. At this inspection, we found this continued to be the case. Staff were exceptionally compassionate and kind. We observed numerous caring interactions between staff and people who used the service. It was evident positive relationships had been formed and staff knew people extremely well. Staff used this knowledge to provide a personalised service and enhance people’s wellbeing. Throughout our inspection, we saw staff payed great attention to detail when supporting people, in order to ensure they felt valued and respected. We heard comments between staff and people which demonstrated the mutually high regard with which they held each other.

The service was safe and people were protected from harm. Care workers were knowledgeable about safeguarding adults from abuse and knew what to do if they had any concerns and how to report them. There were sufficient staff to meet the needs of the people who used the service and care workers demonstrated they had the relevant knowledge to support people with their care.

Recruitment practices were safe and records confirmed this.

Medicines were managed and administered safely.

Training was provided regularly and updated when required. Care workers demonstrated an understanding of the Mental Capacity Act (2005) and told us how they obtained consent before assisting with care. People were supported to maintain a balanced diet. People were offered choice of meals that were provided in line with their preferences.

Care plans were extremely person-centred and comprehensive. Since the last inspection the provider and registered manager had developed the social activities for people; this was evident in the records.

People were supported to access healthcare services and received ongoing support. Referrals to healthcare professionals were made appropriately.

People who used the service, staff and relatives all spoke very positively about the provider and the registered manager and all expressed the positive impact their involvement had.

Quality assurance audits were in place and actions taken promptly to address any issues identified.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 7 November 2018

The service remains good

Effective

Good

Updated 7 November 2018

The service remains effective

Caring

Outstanding

Updated 7 November 2018

The service remains outstanding

Responsive

Good

Updated 7 November 2018

The service remains responsive

Well-led

Good

Updated 7 November 2018

The service remains good