• Care Home
  • Care home

Ivy Lodge Retirement Home

Overall: Good read more about inspection ratings

Briergate, Haxby, York, North Yorkshire, YO32 3YP (01904) 760629

Provided and run by:
Ivy Lodge Care Limited

Latest inspection summary

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Background to this inspection

Updated 23 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors carried out this inspection. An Expert by Experience made phone calls to people's relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ivy Lodge Retirement Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ivy Lodge Retirement Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 09 March 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and made telephone calls to thirteen relatives/advocates to gather feedback about their experience of the care provided. We spoke with 10 members of staff including the nominated individual, the registered manager, the deputy manager, the housekeeper and five care staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 23 June 2022

About the service

Ivy Lodge retirement home is a residential care home providing accommodation and personal care to up to 33 people. The service provides support to older adults. At the time of our inspection there were 28 people using the service.

People’s experience of using this service and what we found

The provider had systems in place to monitor the service. Some audits had not been completed in the time frame indicated and some did not have robust action plans. We have made a recommendation about monitoring systems.

People told us they felt safe. Staff understood their responsibilities to report any safeguarding concerns. People and relatives spoke positively about the caring nature of the staff team. People and staff had developed positive relationships resulting in staff knowing them well and supporting them in line with their preferences.

People’s medicines were administered as prescribed by trained staff. Risks to people had been assessed and action taken to mitigate any risks. Accident and incidents were monitored by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider worked in partnership with people, their relatives and professionals to obtain feedback about the service. We received positive feedback about the management team and the hands-on approach to supporting people and the staff.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 November 2018)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ivy Lodge Retirement Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.