Archived: Goodwin Medical Associates Limited

Updated 23 February 2018

The provider, Goodwin Medical Associates Limited, provides private doctor consultation and treatment services from its location of the same name at 35a Welbeck Street London W1G 8EZ.

Goodwin Medical Associates Limited is CQC registered to provide the regulated activity of Treatment of disease, disorder or injury.

At the time of our inspection, there were approximately 1000 patients registered in the service, with most of them being co-registered with an NHS GP.

We carried out an announced inspection visit to Goodwin Medical Associates Limited on 17 January 2018. The inspection was led by a CQC inspector, and included a GP specialist advisor.

Before visiting, we reviewed a range of information we hold about the service. During our visit we:

• Spoke with the staff - the GP and reception / administrative staff.

• Reviewed a sample of the personal care or treatment records of patients.

• Reviewed comment cards where patients shared their views and experiences of the service.

• Reviewed service policies, procedures and other relevant documentation.

• Inspected the premises and equipment in use.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 23 February 2018

We carried out an announced comprehensive inspection on 17 January 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

Goodwin Medical Associates Limited is a private doctor consultation and treatment service. The practice is situated in central London and provides general practice family doctor services for people aged over five years. The practice opening times are Monday to Friday from 9.15am to 5.15pm.

There are two doctors working in the practice, supported by two secretaries who job share.

There are other services provided by Goodwin Medical Associates Limited, but these are out of scope for CQC registration; including occupational health services provided to employees under arrangements made by their employer, and aesthetic treatments.

Dr Stephanie Goodwin is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Twenty seven people provided feedback about the service, by completing comments cards. The feedback was all entirely positive about the care received. A key theme in the comments was the sense of continuity of care received at Goodwin Medical Associates Limited.

Our key findings were:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

There were areas where the provider could make improvements and should:

• Review access arrangements and website information to meet the needs of patients; including those with a sensory disability and where English may not be a first language.
• Review the arrangements for ensuring new patients’ information was accurate.