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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service: Elderthorpe is a residential care home that was providing personal and nursing care to 26 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

Staff were caring and knew people well. People and relatives complimented the service and said they would recommend the home. There was a culture within the service of treating people with dignity, respect and compassion.

A range of meaningful activities were on offer to keep people occupied, according to their interests.

Medicines were being administered safely and people’s dietary and healthcare needs were met. Infection control procedures were being followed. The service was clean and tidy, and the registered manager acted to resolve concerns raised about malodour detected in a small area of the lounge and lobby.

Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff were receiving appropriate training which was relevant to their role. Staff were supported by the registered manager and were receiving group and formal supervisions where they could discuss their on-going development needs.

Care plans were up to date and most accurately detailed the care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified. Appropriate referrals were being made to the safeguarding team when this had been necessary.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

The registered manager provided staff with leadership and was approachable and keen to keep high standards within the service. Audits and checks were carried out and used to drive continuous improvements to the service people received. We identified some additional areas which needed to be included in safety and environmental checks.

People’s feedback was used to make changes to the service.

At this inspection, the service continued to meet the characteristics of Good in the Caring, Responsive and Well-Led domains, had improved to Good in the Effective domain and was rated Requires Improvement in the Safe domain. This means the service is rated Good overall. More information is in the full report.

Rating at last inspection: The service was rated as Good at our last inspection, published on 14 October 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 9 May 2019

The service's rating dropped to Requires Improvement

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service had improved to Good

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service remained Good

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service remained Good

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service remained Good

Details are in our Well-Led findings below.